About Beam
Beam is WA's largest shared micromobility company operating in 7 cities, with 200 shared e-scooters available across Kalgoorlie-Boulder. We’re on a mission to turn little drives into better rides, and make cities flow better for everyone.
How to hire a Beam e-scooter
Getting started is easy, simply :
- Download the Beam app from the App Store or Google Play and locate a Beam e-scooter using the map in app.
- Scan QR code on handlebar to unlock the e-scooter and follow the instructions on the app.
- Check all equipment, including the brakes, and wear a helmet before you ride. Push off on the e-scooter to get it moving, then press the ‘Go’ button gently.
- Release ‘Go’ button gently to reduce your speed or pull firmly on the brake levers on the handlebar.
- Park kerbside in a safe place on the footpath away from pedestrians. And, place the e-scooter back on its kickstand before ending the trip.
Wherever we operate, we strive to develop our operations in partnership with the local community. We believe that by combining our expertise and resources, we can create innovative and sustainable solutions that improve urban mobility, reduce congestion, and enhance quality of life. Our goal is to create cities that are not only efficient and resilient but also enjoyable and accessible for all.
Beam Customer Support
For general enquiries, you can contact Beam’s support team through the Help button on the main menu.
For enquiries regarding specific trips please do the following.
- Enter "Trip History" in the main app menu.
- Select the ride you have a dispute or question regarding.
- Click on "Contact Support" in the bottom right hand of that ride screen.
You may also contact support by clicking on the question mark icon shown on the right hand of the map screen.
If you need to speak to someone in person, please call Beam’s helpline: Toll-Free Number: 1300 507 676
You can also visit the Website: https://www.ridebeam.com/help or alternatively email: teamsupportau@ridebeam.com
